{"id":12159,"date":"2024-11-27T16:17:33","date_gmt":"2024-11-27T15:17:33","guid":{"rendered":"https:\/\/www.swikly.com\/?p=12159"},"modified":"2025-01-13T11:00:04","modified_gmt":"2025-01-13T10:00:04","slug":"que-faire-en-cas-d-honoraires-impayes-et-comment-les-eviter","status":"publish","type":"post","link":"https:\/\/www.swikly.com\/en\/medical\/2024\/11\/que-faire-en-cas-d-honoraires-impayes-et-comment-les-eviter\/","title":{"rendered":"What should I do if I have unpaid fees and how can I avoid them?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"12159\" class=\"elementor elementor-12159\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71b38a23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71b38a23\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-251e497b\" data-id=\"251e497b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1853e2 elementor-widget elementor-widget-image\" data-id=\"a1853e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"488\" src=\"https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/11\/owen-beard-DK8jXx1B-1c-unsplash-1024x624.jpg\" class=\"attachment-large size-large wp-image-12162\" alt=\"Visual Unpaid Fees\" srcset=\"https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/11\/owen-beard-DK8jXx1B-1c-unsplash-1024x624.jpg 1024w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/11\/owen-beard-DK8jXx1B-1c-unsplash-300x183.jpg 300w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/11\/owen-beard-DK8jXx1B-1c-unsplash-768x468.jpg 768w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/11\/owen-beard-DK8jXx1B-1c-unsplash-1536x936.jpg 1536w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/11\/owen-beard-DK8jXx1B-1c-unsplash-2048x1248.jpg 2048w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/11\/owen-beard-DK8jXx1B-1c-unsplash-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1ff323 elementor-widget elementor-widget-text-editor\" data-id=\"2f1ff323\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Unpaid fees and out-of-pocket expenses are a source of frustration for many healthcare professionals. Surgeons, anaesthetists, specialists, clinics... There are few who have not been faced with this situation. These unpaid amounts have a direct impact on turnover and often require long and tedious procedures to try and recover the sums owed.<\/p><p>In this article, we'll look at the various steps to take when faced with unpaid fees, and above all, the best strategies for anticipating these situations and avoiding them in the future.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d44268 elementor-widget elementor-widget-heading\" data-id=\"2d44268\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the options for dealing with unpaid bills?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea0f0df elementor-widget elementor-widget-text-editor\" data-id=\"ea0f0df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If a patient has not paid the outstanding balance or an excess fee, here are the steps you can take to try to recover the amounts due:\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce9fac elementor-widget elementor-widget-heading\" data-id=\"9ce9fac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Amicable reminder<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5d44f elementor-widget elementor-widget-text-editor\" data-id=\"1e5d44f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As a first step, contact the patient by telephone, e-mail or letter to remind them of the outstanding payment. Be courteous and suggest a simple solution so that the situation can be rectified quickly.<\/p><p><b>Advantages :\u00a0<\/b><\/p><ul><li>Low cost and minimal effort, often effective for simple forgetfulness.<\/li><\/ul><div><b>\u00a0<\/b><\/div><p><b>Disadvantages:<\/b><\/p><ul><li>May not be taken seriously by some patients, particularly those accustomed to delaying payment.<\/li><li>Risk of non-response if the patient is already reluctant to pay.<\/li><\/ul><div>\u00a0<\/div><div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5054894 elementor-widget elementor-widget-heading\" data-id=\"5054894\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Formal reminder<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dfdce0 elementor-widget elementor-widget-text-editor\" data-id=\"5dfdce0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If a friendly reminder does not produce any results, send a formal letter specifying the amount due, the deadline for payment and the possible consequences of non-payment.<\/p><p><b>Advantages :\u00a0<\/b><\/p><ul><li>Formally documented, which can be used as evidence in the event of subsequent legal action.<b style=\"color: var( --e-global-color-text ); font-size: 1em;\"> <\/b><p>\u00a0<\/p><\/li><\/ul><p><b>Disadvantages:<\/b><\/p><ul><li>Can begin to alter the patient-practitioner relationship if perceived as too aggressive.<\/li><li>Requires more resources and time for drafting and formal delivery.<\/li><\/ul><div>\u00a0<\/div><div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c545fab elementor-widget elementor-widget-heading\" data-id=\"c545fab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Formal notice<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-839855f elementor-widget elementor-widget-text-editor\" data-id=\"839855f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If there is no response, send a formal notice by registered letter with acknowledgement of receipt. This official document informs the patient that legal action will be taken in the event of non-payment.<\/p><p><b>Advantages :\u00a0<\/b><\/p><ul><li>Clearly indicates the potential legal consequences of non-payment, increasing the pressure on the patient to settle their debt.<\/li><li>Prepare the ground for legal action, if necessary.<\/li><\/ul><div><b>\u00a0<\/b><\/div><p><b>Disadvantages:<\/b><\/p><ul><li>Can permanently damage the relationship with the patient.<\/li><li>It is costly and must be sent by legally recognised means (recorded delivery with acknowledgement of receipt).<\/li><\/ul><div>\u00a0<\/div><div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f16017 elementor-widget elementor-widget-heading\" data-id=\"6f16017\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Use of a mediator<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372cf91 elementor-widget elementor-widget-text-editor\" data-id=\"372cf91\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Before going any further, you can contact a mediator who specialises in medical disputes. This step often enables an amicable solution to be found, while avoiding costly and time-consuming legal proceedings.<\/p><p><b>Advantages :\u00a0<\/b><\/p><ul><li>Offers a peaceful solution and can safeguard the patient-practitioner relationship.<b style=\"color: var( --e-global-color-text ); font-size: 1em;\"> <\/b><p>\u00a0<\/p><\/li><\/ul><p><b>Disadvantages:<\/b><\/p><ul><li>May not be successful if one of the parties is unwilling to cooperate.<\/li><li>Extends the payback period.<\/li><\/ul><div>\u00a0<\/div><div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6df5ec0 elementor-widget elementor-widget-heading\" data-id=\"6df5ec0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Legal proceedings<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b3314 elementor-widget elementor-widget-text-editor\" data-id=\"a1b3314\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If all the above steps fail, you can take legal action before the competent court to recover the sums owed. This may include an order to pay or seizure of the debtor's assets.<\/p><p><b>Advantages :\u00a0<\/b><\/p><ul><li>A formal procedure that can lead to the forced recovery of amounts owed.<\/li><li>Sends a strong signal to other patients about the payment policy.<\/li><\/ul><div><b>\u00a0<\/b><\/div><p><b>Disadvantages:<\/b><\/p><ul><li>This is often a long and costly process.<\/li><\/ul><div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b98080 elementor-widget elementor-widget-text-editor\" data-id=\"7b98080\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you need to send reminders, you can consult&nbsp;<a href=\"https:\/\/www.swikly.com\/en\/medical\/2025\/01\/impayes-honoraires-nos-modeles-de-lettres-de-relance\/\" target=\"_blank\" style=\"font-family: Lato, sans-serif; font-size: 1em; font-weight: 400; background-color: rgb(255, 255, 255);\">our sample dunning letters.<\/a><\/p>\n<p>Although these steps are useful, they are restrictive and time-consuming. That's why it's essential to put solutions in place to prevent these situations before they arise.<span style=\"color: var( --e-global-color-text ); font-size: 1em;\">&nbsp;<\/span><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font-size: 1em;\">&nbsp;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c32e5 elementor-widget elementor-widget-heading\" data-id=\"88c32e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Anticipating unpaid fees: effective solutions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-045ba72 elementor-widget elementor-widget-text-editor\" data-id=\"045ba72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Anticipating unpaid bills can help you to secure your income while reducing the stress associated with debt collection. Here are some solutions you can consider:<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8af7a2c elementor-widget elementor-widget-heading\" data-id=\"8af7a2c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Taking a bank imprint online with Swikly<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7523dad elementor-widget elementor-widget-text-editor\" data-id=\"7523dad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Swikly offers a simple, effective solution: an online bank imprint. This makes it possible to secure the remaining out-of-pocket expenses or excess fees as soon as the estimate is drawn up.\u00a0<\/p><p>If the patient does not pay, you can deduct the amount due directly, without having to deal with cheques or cash exchanges. This method is particularly advantageous because the deposit is neither debited nor blocked on the patient's account, thus avoiding any discomfort.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc399fb elementor-widget elementor-widget-heading\" data-id=\"dc399fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Deposit by cheque<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c95469 elementor-widget elementor-widget-text-editor\" data-id=\"1c95469\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Taking out a deposit by cheque, even if it has a few disadvantages (inflexible amount to be cashed, volume that is difficult to manage, etc.), may be appropriate in certain cases.<\/p><p>This is particularly interesting for small businesses with low volumes.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-316c59e elementor-widget elementor-widget-heading\" data-id=\"316c59e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Advance payment agreements<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9721f16 elementor-widget elementor-widget-text-editor\" data-id=\"9721f16\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Setting up prepayment agreements can be another effective solution. You can ask the patient to pay all or part of the outstanding balance before the service is provided.\u00a0<span style=\"color: var( --e-global-color-text ); font-size: 1em;\">This secures your fees and avoids any risk of subsequent non-payment.<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-size: 1em;\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b3aaef elementor-widget elementor-widget-heading\" data-id=\"7b3aaef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Automated recall systems<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1a5a60 elementor-widget elementor-widget-text-editor\" data-id=\"f1a5a60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Specialised software can send automatic reminders to patients about their forthcoming payments. These tools help to reduce oversights and encourage timely payment.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd3dce elementor-widget elementor-widget-text-editor\" data-id=\"2dd3dce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By combining these solutions, you can effectively secure your cash flow while maintaining a relationship of trust with your patients.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d709897 elementor-widget elementor-widget-heading\" data-id=\"d709897\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion: prevention is better than cure<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11807c9 elementor-widget elementor-widget-text-editor\" data-id=\"11807c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Bad debts are common, but they don't have to be. By taking proactive measures, you can protect your business while simplifying the management of your financial flows. Thanks to solutions like Swikly, you can drastically reduce the risk of non-payment and secure your cash flow without burdening your processes.<\/p><p>To find out how Swikly can transform the management of out-of-pocket expenses and excess fees in your clinic, go to\u00a0<a href=\"https:\/\/www.swikly.com\/en\/medical-la-solution-contre-vos-impayes\/\" target=\"_blank\" rel=\"noopener\">our page dedicated to the medical sector<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>What to do when faced with unpaid fees, and the best strategies for anticipating and avoiding these situations.<\/p>","protected":false},"author":1,"featured_media":12162,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_mo_disable_npp":"","footnotes":""},"categories":[347],"tags":[342,343,341,344],"class_list":["post-12159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medical","tag-honoraires","tag-impayes","tag-medical","tag-reste-a-charge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Que faire en cas d\u2019honoraires impay\u00e9s et comment les \u00e9viter ? 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