{"id":12253,"date":"2024-12-13T15:27:32","date_gmt":"2024-12-13T14:27:32","guid":{"rendered":"https:\/\/www.swikly.com\/?p=12253"},"modified":"2025-08-04T16:57:51","modified_gmt":"2025-08-04T14:57:51","slug":"les-5-erreurs-a-eviter-dans-la-gestion-du-reste-a-charge","status":"publish","type":"post","link":"https:\/\/www.swikly.com\/en\/medical\/2024\/12\/les-5-erreurs-a-eviter-dans-la-gestion-du-reste-a-charge\/","title":{"rendered":"5 mistakes to avoid when managing out-of-pocket expenses"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"12253\" class=\"elementor elementor-12253\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71b38a23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71b38a23\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-251e497b\" data-id=\"251e497b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1853e2 elementor-widget elementor-widget-image\" data-id=\"a1853e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"385\" src=\"https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/12\/chuttersnap-rgvuqsrFPYU-unsplash-1024x493.jpg\" class=\"attachment-large size-large wp-image-12256\" alt=\"Mistakes to avoid Out-of-pocket expenses\" srcset=\"https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/12\/chuttersnap-rgvuqsrFPYU-unsplash-1024x493.jpg 1024w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/12\/chuttersnap-rgvuqsrFPYU-unsplash-300x144.jpg 300w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/12\/chuttersnap-rgvuqsrFPYU-unsplash-768x370.jpg 768w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/12\/chuttersnap-rgvuqsrFPYU-unsplash-1536x739.jpg 1536w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2024\/12\/chuttersnap-rgvuqsrFPYU-unsplash-2048x985.jpg 2048w, https:\/\/www.swikly.com\/wp-content\/uploads\/2024\/12\/chuttersnap-rgvuqsrFPYU-unsplash-18x9.webp 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1ff323 elementor-widget elementor-widget-text-editor\" data-id=\"2f1ff323\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>A large number of clinics and healthcare professionals are affected by out-of-pocket expenses, once they have been reimbursed by the Assurance Maladie and supplementary health insurance schemes. It is very important to optimise their management to avoid late payment, non-payment and administrative overload.\u00a0<\/p><p>In this article, we'll explore the 5 most common mistakes and suggest ways of avoiding them.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d44268 elementor-widget elementor-widget-heading\" data-id=\"2d44268\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 34.56px\">1. Do not remind patients of the potential costs<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5d44f elementor-widget elementor-widget-text-editor\" data-id=\"1e5d44f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Many patients seem to discover what they will have to pay after their consultation or operation (despite having given their informed consent). That's why it's important to provide information beforehand, but also as the operation approaches, to avoid the risk of disputes or unpaid bills.<\/p><div>\u00a0<\/div><p><b>Solutions:<\/b><\/p><ul><li>Provide a detailed estimate when you make an appointment.<\/li><li><span style=\"background-color: transparent; color: var( --e-global-color-text );\">Clearly communicate the terms of payment and excess fees (sector 2).<\/span><\/li><li><span style=\"background-color: transparent; color: var( --e-global-color-text );\">Include this information in confirmation emails or text messages to increase transparency.<\/span><\/li><\/ul><div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acdd767 elementor-widget elementor-widget-heading\" data-id=\"acdd767\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 34.56px\">2. Underestimating the importance of training administrative teams<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dfdce0 elementor-widget elementor-widget-text-editor\" data-id=\"5dfdce0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Administrative teams are often on the front line when it comes to managing patients' out-of-pocket expenses, but they may lack training in the payment policies to be applied, or in the appropriate communication techniques for managing unpaid bills or disputes.<\/p>\n<p><b style=\"background-color: transparent; font-size: 1em; color: var( --e-global-color-text );\">Solutions:<\/b><\/p>\n<ul>\n<li><span style=\"background-color: transparent; color: var( --e-global-color-text );\"><strong style=\"background-color: transparent; color: var( --e-global-color-text );\">Standardising procedures<\/strong><span style=\"background-color: transparent; color: var( --e-global-color-text );\"> Document clearly the steps involved in managing out-of-pocket payments, from the initial estimate to dunning in the event of non-payment. You can also create ready-to-use templates for estimates, invoices and patient communications.<\/span><\/span><\/li>\n<li><span style=\"color: var( --e-global-color-text ); font-size: 1em;\">&nbsp;<\/span><strong style=\"background-color: transparent; color: var( --e-global-color-text );\">Monitor performance and make adjustments<\/strong><span style=\"background-color: transparent; color: var( --e-global-color-text );\"> Monitoring: Regularly monitor payment management indicators (payment times, non-payment rates). Identify weak points and propose specific training to improve them.<\/span><\/li>\n<\/ul>\n<div>&nbsp;<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05fb4ca elementor-widget elementor-widget-heading\" data-id=\"05fb4ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 34.56px\">3. Do not follow up patients effectively<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d915e elementor-widget elementor-widget-text-editor\" data-id=\"a1d915e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Administrative teams, often overworked, struggle to keep up with late payments. This exacerbates unpaid bills and increases the stress on managers.<\/p><p><b style=\"background-color: transparent; font-size: 1em; color: var( --e-global-color-text );\">Solutions:<\/b><\/p><ul><li><span style=\"background-color: transparent; font-size: 1em; color: var( --e-global-color-text );\">Set up automatic reminders for outstanding payments (e-mails or SMS), scheduled at strategic intervals.<\/span><\/li><li><span style=\"background-color: transparent; color: var( --e-global-color-text );\">Follow a precise timetable for reminders, with a tone appropriate to each stage (friendly for the first reminders, more formal for the last). If necessary, you can use\u00a0<\/span><a href=\"https:\/\/www.swikly.com\/en\/medical\/2025\/01\/impayes-honoraires-nos-modeles-de-lettres-de-relance\/\" target=\"_blank\" rel=\"noopener\">our sample dunning letters.<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a309a1 elementor-widget elementor-widget-heading\" data-id=\"1a309a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 34.56px\">4. Failure to secure payments upstream of transactions<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00f875e elementor-widget elementor-widget-text-editor\" data-id=\"00f875e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Rather than launching laborious collection procedures once the transaction has taken place, it is essential to secure your payments before the transaction takes place. This will simplify the administrative procedures and avoid unpaid bills.<\/p>\n<p><b style=\"background-color: transparent; font-size: 1em; color: var( --e-global-color-text );\">Solutions:<\/b><\/p>\n<ul>\n<li><span style=\"color: var( --e-global-color-text ); font-size: 1em; background-color: transparent;\"><strong style=\"background-color: transparent; color: var( --e-global-color-text ); font-size: 1em;\">Requiring an online deposit when planning the intervention<\/strong><span style=\"background-color: transparent; color: var( --e-global-color-text ); font-size: 1em;\">&nbsp;With&nbsp;<a href=\"https:\/\/www.swikly.com\/en\/medical-la-solution-contre-vos-impayes\/\" target=\"_blank\">Swikly<\/a>This guarantee can be configured and does not require immediate debit, which reassures patients while protecting the clinic.<\/span><\/span><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffdef88 elementor-widget elementor-widget-heading\" data-id=\"ffdef88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 34.56px\">5. Use manual payment methods (cheques, transfers, etc.)<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-839855f elementor-widget elementor-widget-text-editor\" data-id=\"839855f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-text ); font-size: 1em;\">Manual payments (cheques, transfers) are a source of errors, delays and red tape. These traditional methods also increase the risk of non-payment.<\/span><\/p>\n<p><b style=\"color: var( --e-global-color-text ); font-size: 1em;\">Solutions:&nbsp;<\/b><\/p>\n<ul>\n<li><strong style=\"background-color: transparent; color: var( --e-global-color-text );\">Switching to a digital solution<\/strong><span style=\"background-color: transparent; color: var( --e-global-color-text );\"> Swikly allows you to manage payments, deposits and out-of-pocket expenses in just a few clicks. This reduces errors and speeds up the process.<\/span><\/li>\n<li><span style=\"color: var( --e-global-color-text ); font-size: 1em;\"><strong style=\"color: var( --e-global-color-text ); font-size: 1em; background-color: transparent;\">Automate low added-value tasks<\/strong><span style=\"color: var( --e-global-color-text ); font-size: 1em; background-color: transparent;\"> Free your teams from time-consuming tasks so that they can concentrate on other priorities.<\/span>&nbsp;<\/span><\/li>\n<\/ul>\n<div>&nbsp;<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d709897 elementor-widget elementor-widget-heading\" data-id=\"d709897\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion: organise and anticipate<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11807c9 elementor-widget elementor-widget-text-editor\" data-id=\"11807c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p>\n<p><span style=\"font-size: 19.2px;\">Errors in the management of out-of-pocket expenses may seem trivial, but they have a major impact on the cash flow and organisation of clinics and practices. By adopting modern practices and integrating solutions such as Swikly, it is possible to optimise these processes while providing a better experience for patients.<\/span><\/p>\n<p>To find out how Swikly can transform the management of out-of-pocket expenses and excess fees in your clinic, go to\u00a0<a href=\"https:\/\/www.swikly.com\/en\/medical-la-solution-contre-vos-impayes\/\" target=\"_blank\" rel=\"noopener\">our page dedicated to the medical sector<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>As well as pointing out the mistakes to avoid, this article suggests ways of reducing unpaid bills, simplifying the management of out-of-pocket expenses and optimising administrative procedures.<\/p>","protected":false},"author":1,"featured_media":12256,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_mo_disable_npp":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[347],"tags":[142,342,343,341,344],"class_list":["post-12253","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medical","tag-gestion-des-cautions","tag-honoraires","tag-impayes","tag-medical","tag-reste-a-charge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - 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