{"id":12305,"date":"2025-01-13T10:54:14","date_gmt":"2025-01-13T09:54:14","guid":{"rendered":"https:\/\/www.swikly.com\/?p=12305"},"modified":"2025-01-13T10:54:15","modified_gmt":"2025-01-13T09:54:15","slug":"impayes-honoraires-nos-modeles-de-lettres-de-relance","status":"publish","type":"post","link":"https:\/\/www.swikly.com\/en\/medical\/2025\/01\/impayes-honoraires-nos-modeles-de-lettres-de-relance\/","title":{"rendered":"Unpaid fees: our sample dunning letters"},"content":{"rendered":"
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For practices, clinics and self-employed doctors faced with unpaid fees, managing these situations can quickly become a source of stress and a major administrative burden. Whether these unpaid fees are caused by an oversight, financial difficulties or a failure to communicate, it is essential to adopt a structured and professional approach to recovering the sums owed.<\/p>\n

A clear and appropriate reminder will not only preserve your relationship with your patients, but also avoid costly legal proceedings. In this article, we suggest 3 sample dunning letters<\/b>\u00a0for unpaid fees, as well as advice on how to secure your payments in the future.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Sample dunning letters (3 examples)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. First friendly reminder (Mail + SMS)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The first reminder should be courteous and sympathetic. The idea is to remind the patient that a bill is awaiting payment, while assuming that they have simply forgotten. A friendly (or at least non-aggressive) tone should be used to maintain the relationship and demonstrate your professionalism. We recommend that you send an SMS reminder at the same time as this email reminder.<\/p>\n

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Subject : <\/b>Payment reminder<\/span><\/p>\n

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Dear Sir\/Madam<\/em><\/p>\n

Unless we are mistaken, we have not yet received payment for your invoice no. [invoice number] for [amount] issued on [date]. This invoice relates to [nature of service, consultation or intervention].<\/em><\/p>\n

We would be grateful if you could make the payment as soon as possible in order to close this transaction.<\/em><\/p>\n

Please find enclosed a reminder of your invoice. Please do not hesitate to contact us if you have any problems or questions regarding this payment.<\/em><\/p>\n

Payment information :<\/strong><\/p>\n