{"id":12635,"date":"2025-05-26T10:17:48","date_gmt":"2025-05-26T08:17:48","guid":{"rendered":"https:\/\/www.swikly.com\/?p=12635"},"modified":"2025-08-04T16:54:50","modified_gmt":"2025-08-04T14:54:50","slug":"comment-optimiser-lencaissement-du-reste-a-charge-patient","status":"publish","type":"post","link":"https:\/\/www.swikly.com\/en\/medical\/2025\/05\/comment-optimiser-lencaissement-du-reste-a-charge-patient\/","title":{"rendered":"How can you optimise payment of the patient's out-of-pocket expenses?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"12635\" class=\"elementor elementor-12635\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71b38a23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71b38a23\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-251e497b\" data-id=\"251e497b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1853e2 elementor-widget elementor-widget-image\" data-id=\"a1853e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"569\" src=\"https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/05\/takacs-alexandra-niYHWrlpr3I-unsplash-1024x728.jpg\" class=\"attachment-large size-large wp-image-12637\" alt=\"Out-of-pocket expenses\" srcset=\"https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/05\/takacs-alexandra-niYHWrlpr3I-unsplash-1024x728.jpg 1024w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/05\/takacs-alexandra-niYHWrlpr3I-unsplash-300x213.jpg 300w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/05\/takacs-alexandra-niYHWrlpr3I-unsplash-768x546.jpg 768w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/05\/takacs-alexandra-niYHWrlpr3I-unsplash-1536x1093.jpg 1536w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/05\/takacs-alexandra-niYHWrlpr3I-unsplash-2048x1457.jpg 2048w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/05\/takacs-alexandra-niYHWrlpr3I-unsplash-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1ff323 elementor-widget elementor-widget-text-editor\" data-id=\"2f1ff323\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Collecting the remaining out-of-pocket expenses has become a key issue for clinics and doctors' surgeries, particularly for those practising in sector 2 or charging higher fees. While the majority of treatments are partially reimbursed by the Assurance Maladie and mutual insurance companies, the remaining out-of-pocket expenses are the responsibility of the patient. And it is often at this stage that unpaid bills and delays accumulate.<\/p><p>In this article, we'll explore the best practices for <b>securing, speeding up and simplifying the payment of out-of-pocket healthcare expenses<\/b>while improving the patient experience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d44268 elementor-widget elementor-widget-heading\" data-id=\"2d44268\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Identify the obstacles to the collection of out-of-pocket expenses<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5d44f elementor-widget elementor-widget-text-editor\" data-id=\"1e5d44f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>First and foremost, it is essential to understand why out-of-pocket expenses are a problem:<\/p><p><!-- notionvc: e61d6cf2-2dde-4aa5-9533-33dc5ad72859 --><\/p><ul><li>Patients do not always know in advance how much they will have to pay.<\/li><li>Payment is generally made <strong>after<\/strong> repayments, which delays collection.<\/li><li>Traditional payment methods (cheque, transfer, remote card) are poorly adapted to modern flows and create manual tasks.<\/li><li>The subject of payment is a sensitive one in the doctor-patient relationship: reminders can damage this relationship.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acdd767 elementor-widget elementor-widget-heading\" data-id=\"acdd767\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Inform the patient in advance to avoid unpleasant surprises\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dfdce0 elementor-widget elementor-widget-text-editor\" data-id=\"5dfdce0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A simple strategy, but too little implemented: <strong>communicate clearly when you make an appointment<\/strong>.<\/p><ul><li>Provide an estimate of the total cost, including the anticipated amount to be paid out of pocket.<\/li><li>Specify the payment methods accepted.<\/li><li>Anticipate questions relating to reimbursement by providing simple answers.<\/li><\/ul><p><!-- notionvc: ff540dca-1a43-453c-a29c-9a8e3270e8d9 --><\/p><p>This transparency enhances trust and greatly reduces the risk of disputes or refusal of payment.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05fb4ca elementor-widget elementor-widget-heading\" data-id=\"05fb4ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Offering modern, deferred payment solutions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d915e elementor-widget elementor-widget-text-editor\" data-id=\"a1d915e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Today, it is possible to set up systems for <strong>deferred payment with bank imprint<\/strong>:<\/p><ul><li>Secure payment without immediate collection.<\/li><li>Only debit the exact amount remaining to be paid, once reimbursements have been made.<\/li><li>Avoid reminders and billing errors.<\/li><\/ul><p><!-- notionvc: 2887bde7-77d6-4fd2-a51d-e28937c5af02 --><\/p><p>This model is particularly well-suited to costly treatment or consultations involving extra charges. It combines flexibility for the patient and peace of mind for the healthcare professional.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a309a1 elementor-widget elementor-widget-heading\" data-id=\"1a309a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Dematerialising the payment process for greater efficiency<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00f875e elementor-widget elementor-widget-text-editor\" data-id=\"00f875e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Digital solutions make it possible to automate cash collection and make it more reliable:<\/p><ul><li>Pre-consultation online payment via link or patient portal<\/li><li>Taking a bank imprint when making an appointment<\/li><li>Automatic reconciliation between the estimated amount and the actual out-of-pocket expenses<\/li><\/ul><p><!-- notionvc: 13b8d090-de15-4ae6-9416-41c29b8d6da4 --><\/p><p>This dematerialisation reduces the workload on the secretariat, cuts down on reminders and speeds up the collection of fees.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffdef88 elementor-widget elementor-widget-heading\" data-id=\"ffdef88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Choosing the right payment solution for the medical sector<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-839855f elementor-widget elementor-widget-text-editor\" data-id=\"839855f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Not all payment solutions are equal when it comes to the specific needs of clinics and medical practices. You need :<\/p><ul><li>A solution that manages <strong>deferred payment<\/strong> with automatic adjustment.<\/li><li>A simple platform, <strong>without a physical terminal<\/strong> or heavy installation.<\/li><li>An RGPD-compliant tool that inspires patient confidence.<\/li><\/ul><p><!-- notionvc: 209f4d93-aa55-4026-b5b5-39a94d763398 --><\/p><p>Some solutions, such as\u00a0<a href=\"https:\/\/www.swikly.com\/en\/medical-la-solution-contre-vos-impayes\/\" target=\"_blank\" rel=\"noopener\">Swikly<\/a>\u00a0meet these needs by allowing you to reserve an amount without debiting it, and then automatically adjust it to the actual outstanding balance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d709897 elementor-widget elementor-widget-heading\" data-id=\"d709897\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion: inform, dematerialise and equip well<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11807c9 elementor-widget elementor-widget-text-editor\" data-id=\"11807c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Optimising the collection of out-of-pocket expenses involves <span class=\"notion-enable-hover\" style=\"font-weight: 600;\" data-token-index=\"1\">transparency, modernisation of payment tools and dematerialisation of flows<\/span>. By offering a seamless and secure patient pathway, healthcare professionals can considerably reduce their outstanding payments while improving their cash flow.<!-- notionvc: 7702e715-b070-4ca3-909b-4bcb7b61cc8b --><\/p><p>To find out how Swikly can help you optimise the management of out-of-pocket expenses in your clinic or practice, go to\u00a0<a href=\"https:\/\/www.swikly.com\/en\/medical-la-solution-contre-vos-impayes\/\" target=\"_blank\" rel=\"noopener\">our page dedicated to the medical sector<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Out-of-pocket payments are a major sticking point in the financial management of clinics. Today, we're here to help you better understand the causes of late payment, and to present you with practical methods for securing and automating collections, without adding to the administrative burden.<\/p>","protected":false},"author":1,"featured_media":12637,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_mo_disable_npp":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[347],"tags":[342,343,341,351,344],"class_list":["post-12635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medical","tag-honoraires","tag-impayes","tag-medical","tag-patient","tag-reste-a-charge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment optimiser l\u2019encaissement du reste \u00e0 charge patient ? 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