{"id":109,"date":"2026-07-30T12:00:00","date_gmt":"2026-07-30T12:00:00","guid":{"rendered":"https:\/\/swikly.com\/?page_id=109"},"modified":"2026-10-22T15:35:46","modified_gmt":"2026-10-22T13:35:46","slug":"impossible-deposer-caution","status":"publish","type":"page","link":"https:\/\/www.swikly.com\/es\/faq\/particulier\/utiliser-swikly\/impossible-deposer-caution\/","title":{"rendered":"No consigo depositar mi fianza, \u00bfqu\u00e9 hago?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"109\" class=\"elementor elementor-109\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-wob0v7v elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"wob0v7v\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 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elementor-element-c88kuj4 elementor-widget elementor-widget-html\" data-id=\"c88kuj4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- ===== FAQ Swikly \u00b7 FAQ Particulier > Utiliser Swikly > Je n'arrive pas \u00e0 d\u00e9poser ma caution, que faire ? ===== -->\n<nav class=\"swik-crumb\" aria-label=\"Fil d\u2019Ariane\">\n  <a href=\"\/faq\/\">Accueil<\/a>\n  <span class=\"swik-crumb__sep\">\/<\/span>\n  <a href=\"\/faq\/particulier\/\">FAQ Particulier<\/a>\n  <span class=\"swik-crumb__sep\">\/<\/span>\n  <a href=\"\/faq\/particulier\/utiliser-swikly\/\">Utiliser Swikly<\/a>\n<\/nav>\n<div class=\"swik-article\">\n  <h1 class=\"swik-article__title\">Je n'arrive pas \u00e0 d\u00e9poser ma caution, que faire ?<\/h1>\n  <div class=\"swik-article__body\">\n<p>Si vous n\u2019arrivez pas \u00e0 r\u00e9aliser votre d\u00e9p\u00f4t de caution, plusieurs raisons sont possibles&nbsp;:<\/p>\n<ul>\n<li>Votre carte bancaire n\u2019est pas \u00e9ligible au service Swikly. Nous acceptons les cartes bancaires VISA et MasterCard&nbsp;; certains pays sont \u00e9galement interdits. <a href=\"\/faq\/particulier\/comprendre-swikly\/quelles-cartes-bancaires-acceptees\/\">Cliquez ici pour voir le d\u00e9tail des cartes bancaires accept\u00e9es<\/a><\/li>\n<li>Les coordonn\u00e9es de carte bancaire sont erron\u00e9es&nbsp;: nous vous invitons \u00e0 bien v\u00e9rifier les coordonn\u00e9es que vous avez renseign\u00e9es dans le formulaire de d\u00e9p\u00f4t de caution<\/li>\n<li>L\u2019authentification 3DSecure a \u00e9chou\u00e9&nbsp;: vous n\u2019avez pas ins\u00e9r\u00e9 le code 3DS re\u00e7u sur votre t\u00e9l\u00e9phone portable par SMS envoy\u00e9 par votre banque ou vous n\u2019avez pas suivi les indications de votre banque afin de confirmer la transaction en ligne. L\u2019authentification 3DS est obligatoire pour s\u00e9curiser votre caution en ligne avec Swikly.<\/li>\n<li>Votre banque refuse la transaction avec Swikly (par mesure de s\u00e9curit\u00e9 par exemple)&nbsp;: nous vous invitons \u00e0 les contacter pour qu\u2019ils acceptent la transaction en ligne<\/li>\n<\/ul>\n<p>Dans la majorit\u00e9 des cas, un message d\u2019erreur vous indique la raison de l\u2019\u00e9chec.<\/p>\n<p>N\u2019h\u00e9sitez pas \u00e0 nous contacter depuis la bulle de tchat en bas \u00e0 droite de notre site pour que l\u2019on puisse identifier la source de l\u2019\u00e9chec.<\/p>\n  <\/div>\n  <div class=\"swik-article__more\">\n    <p class=\"swik-article__moretitle\">Autres questions dans Utiliser Swikly<\/p>\n    <ul class=\"swik-article__morelist\">\n      <li><a href=\"\/faq\/particulier\/utiliser-swikly\/comment-deposer-ma-caution\/\">Comment d\u00e9poser ma caution ?<\/a><\/li>\n      <li><a href=\"\/faq\/particulier\/utiliser-swikly\/caution-bien-securisee\/\">Comment savoir si ma caution a bien \u00e9t\u00e9 s\u00e9curis\u00e9e ?<\/a><\/li>\n      <li><a href=\"\/faq\/particulier\/utiliser-swikly\/carte-non-eligible\/\">Ma carte bancaire n'est pas \u00e9ligible, comment faire ?<\/a><\/li>\n      <li><a href=\"\/faq\/particulier\/utiliser-swikly\/quand-caution-liberee\/\">Quand ma caution sera t-elle lib\u00e9r\u00e9e ?<\/a><\/li>\n    <\/ul>\n  <\/div>\n<\/div>\n\n<style>\n.swik-crumb{--swik-blue-dark:#1E86BC;--swik-ink:#1B2A3A;--swik-soft:#4A5A6E;max-width:760px;margin:0 auto 24px;font-family:'Lato',sans-serif;font-size:13px;color:var(--swik-soft);display:flex;flex-wrap:wrap;gap:6px;align-items:center;box-sizing:border-box}\n.swik-crumb a,.swik-crumb a:hover{color:var(--swik-blue-dark)!important;text-decoration:none!important;transform:none!important;transition:none!important}\n.swik-crumb a:hover{text-decoration:underline!important}\n.swik-article{--swik-blue:#2BA3D9;--swik-blue-dark:#1F87B8;--swik-pale:#F0F8FC;--swik-line:#E6EEF5;--swik-ink:#1B2A3A;--swik-soft:#4A5A6E;max-width:760px;margin:0 auto;font-family:'Lato',sans-serif;color:var(--swik-ink);box-sizing:border-box}\n.swik-article *,.swik-article *::before,.swik-article *::after{box-sizing:border-box}\n.swik-article h1.swik-article__title{font-family:'Raleway',sans-serif!important;font-size:28px!important;font-weight:700!important;color:var(--swik-ink)!important;margin:0 0 24px!important;line-height:1.3!important}\n.swik-article__body p,.swik-article__body ul{margin:0 0 16px;font-size:16px;line-height:1.75;color:var(--swik-soft)}\n.swik-article__body ul{padding-left:22px}\n.swik-article__body li{margin-bottom:8px}\n.swik-article__body a{color:var(--swik-blue-dark);text-decoration:underline}\n.swik-article__body p:last-child{margin-bottom:0}\n.swik-article__countries ul{column-count:3;column-gap:24px;padding-left:22px;margin:0 0 16px;list-style:disc}\n.swik-article__countries li{font-size:14px;line-height:1.6;color:var(--swik-soft);margin-bottom:4px}\n.swik-article__tablewrap{overflow-x:auto;margin:0 0 20px}\n.swik-article__table{width:100%;border-collapse:collapse;font-size:13px;line-height:1.5}\n.swik-article__table th,.swik-article__table td{border:1px solid var(--swik-line);padding:10px 12px;text-align:left;vertical-align:top}\n.swik-article__table th{background:var(--swik-pale);font-family:'Raleway',sans-serif;font-weight:700;color:var(--swik-ink)}\n.swik-article__table td{color:var(--swik-soft)}\n.swik-article__more{margin-top:44px;padding-top:28px;border-top:1px solid var(--swik-line)}\n.swik-article__moretitle{font-family:'Raleway',sans-serif;font-size:16px;font-weight:700;color:var(--swik-ink);margin:0 0 14px}\n.swik-article__morelist{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}\n.swik-article__morelist a{display:block;padding:12px 16px;border:1px solid var(--swik-line);border-radius:12px;color:var(--swik-ink)!important;text-decoration:none!important;font-size:14px;font-weight:600;transition:border-color .2s ease,background .2s ease}\n.swik-article__morelist a:hover{border-color:var(--swik-blue);background:var(--swik-pale)}\n@media(max-width:600px){\n  .swik-crumb{padding:0 16px}\n  .swik-article{padding:0 16px}\n  .swik-article h1.swik-article__title{font-size:22px!important}\n  .swik-article__countries ul{column-count:2}\n}\n<\/style>\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\"@type\":\"Question\",\"name\":\"Je n'arrive pas \u00e0 d\u00e9poser ma caution, que faire ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Plusieurs raisons peuvent expliquer l'\u00e9chec d'un d\u00e9p\u00f4t : carte non \u00e9ligible (seules VISA et MasterCard sont accept\u00e9es), coordonn\u00e9es erron\u00e9es, authentification 3D Secure \u00e9chou\u00e9e, ou refus de la banque. 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