{"id":12305,"date":"2025-01-13T10:54:14","date_gmt":"2025-01-13T09:54:14","guid":{"rendered":"https:\/\/www.swikly.com\/?p=12305"},"modified":"2025-01-13T10:54:15","modified_gmt":"2025-01-13T09:54:15","slug":"impayes-honoraires-nos-modeles-de-lettres-de-relance","status":"publish","type":"post","link":"https:\/\/www.swikly.com\/es\/medical\/2025\/01\/impayes-honoraires-nos-modeles-de-lettres-de-relance\/","title":{"rendered":"Impagos: nuestros modelos de cartas de reclamaci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12305\" class=\"elementor elementor-12305\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71b38a23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71b38a23\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-251e497b\" data-id=\"251e497b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1853e2 elementor-widget elementor-widget-image\" data-id=\"a1853e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"434\" src=\"https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/01\/modeleimpaye-1024x555.png\" class=\"attachment-large size-large wp-image-12316\" alt=\"Mod\u00e8le relance impay\u00e9\" srcset=\"https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/01\/modeleimpaye-1024x555.png 1024w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/01\/modeleimpaye-300x163.png 300w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/01\/modeleimpaye-768x417.png 768w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/01\/modeleimpaye-1536x833.png 1536w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/01\/modeleimpaye-18x10.png 18w, https:\/\/swiklywpstorage.blob.core.windows.net\/wp-media\/2025\/01\/modeleimpaye.png 1615w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1ff323 elementor-widget elementor-widget-text-editor\" data-id=\"2f1ff323\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p>\n<p>Pour les cabinets, cliniques et m\u00e9decins lib\u00e9raux confront\u00e9s \u00e0 des impay\u00e9s d\u2019honoraires, la gestion de ces situations peut rapidement devenir une source de stress et une charge administrative importante. Que ces impay\u00e9s soient caus\u00e9s par un oubli, des difficult\u00e9s financi\u00e8res ou un d\u00e9faut de communication, il est essentiel d\u2019adopter une d\u00e9marche structur\u00e9e et professionnelle pour r\u00e9cup\u00e9rer les sommes dues.<\/p>\n<p><span style=\"color: var( --e-global-color-text ); font-size: 1em;\">Une relance claire et adapt\u00e9e permet non seulement de pr\u00e9server la relation avec vos patients, mais aussi d\u2019\u00e9viter des proc\u00e9dures l\u00e9gales co\u00fbteuses. Dans cet article, nous vous proposons <b>3 mod\u00e8les de lettres de relance<\/b>\u00a0pour les impay\u00e9s d\u2019honoraires, ainsi que des conseils pour s\u00e9curiser vos paiements \u00e0 l\u2019avenir.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d44268 elementor-widget elementor-widget-heading\" data-id=\"2d44268\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mod\u00e8les de lettres de relance (3 exemples)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce9fac elementor-widget elementor-widget-heading\" data-id=\"9ce9fac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Premi\u00e8re relance amicale (Mail + SMS)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5d44f elementor-widget elementor-widget-text-editor\" data-id=\"1e5d44f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La premi\u00e8re relance doit \u00eatre courtoise et bienveillante. Il s\u2019agit de rappeler au patient qu\u2019une facture est en attente de r\u00e8glement, tout en pr\u00e9sumant d\u2019un simple oubli de sa part. Un ton amical (du moins non agressif) est \u00e0 privil\u00e9gier pour pr\u00e9server la relation et montrer votre professionnalisme. Nous conseillons d\u2019envoyer en parall\u00e8le de cette relance mail une relance SMS.<\/p>\n<div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6335e98 elementor-widget elementor-widget-text-editor\" data-id=\"6335e98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b style=\"background-color: var( --e-global-color-e3488ed ); color: var( --e-global-color-text ); font-size: 1em;\">Objet :&nbsp;<\/b><span style=\"font-weight: 600; background-color: var( --e-global-color-e3488ed ); color: var( --e-global-color-text ); font-size: 1em;\">Rappel de paiement \u00e0 votre attention<\/span><\/p>\n<p><!-- notionvc: a6f2500c-f443-4c93-98ee-0c465a2962ec --><\/p>\n<div><b>&nbsp;<\/b><\/div>\n<p><em>Madame, Monsieur,<\/em><\/p>\n<p><em>Sauf erreur de notre part, nous n&rsquo;avons pas encore re\u00e7u le r\u00e8glement de votre facture n\u00b0 [num\u00e9ro de facture] d\u2019un montant de [montant] \u00e9mise le [date]. Cette facture correspond \u00e0 [nature de la prestation, consultation ou intervention].<\/em><\/p>\n<p><em>Nous vous serions reconnaissants de bien vouloir proc\u00e9der au paiement dans les meilleurs d\u00e9lais afin de clore cette op\u00e9ration.<\/em><\/p>\n<p><em>Vous trouverez ci-joint un rappel de votre facture. N\u2019h\u00e9sitez pas \u00e0 nous contacter en cas de difficult\u00e9 ou pour toute question relative \u00e0 ce paiement.<\/em><\/p>\n<p><strong>Informations de paiement :<\/strong><\/p>\n<ul>\n<li>IBAN : FR76 XXXX XXXX XXXX XXXX XXXX XXX<\/li>\n<li>Autres modes de paiement accept\u00e9s : [Pr\u00e9ciser : carte bancaire, ch\u00e8que, virement].<\/li>\n<\/ul>\n<p><em>Dans l\u2019attente de votre retour, nous vous prions d\u2019agr\u00e9er, Madame, Monsieur, nos salutations distingu\u00e9es.<\/em><\/p>\n<p><strong>[Votre nom \/ Fonction]<\/strong><\/p>\n<p><!-- notionvc: ff755d03-d146-4b64-9af3-8379b62d5f17 --><\/p>\n<p><strong>[Coordonn\u00e9es de contact]<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc0d3e elementor-widget elementor-widget-text-editor\" data-id=\"3bc0d3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Relance SMS<\/b><\/p><p>Bonjour, nous vous rappelons que votre facture n\u00b0 [num\u00e9ro de facture] d\u2019un montant de [montant] est en attente de r\u00e8glement. Merci de proc\u00e9der au paiement d\u00e8s que possible. [Lien de paiement ou contact]<!-- notionvc: f03c7935-470a-42ed-ae06-5834d95f192a --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5054894 elementor-widget elementor-widget-heading\" data-id=\"5054894\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span data-token-index=\"0\">2. Deuxi\u00e8me relance formelle (Mail + Courrier)<\/span><!-- notionvc: 0e6a3ff7-20b2-4e7a-b402-d1c715c6ae23 --><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1163a7 elementor-widget elementor-widget-text-editor\" data-id=\"e1163a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Si la premi\u00e8re relance reste sans r\u00e9ponse, il est temps d\u2019\u00eatre plus ferme (tout en restant professionnel bien entendu). Cette relance doit signaler les cons\u00e9quences possibles d\u2019un retard persistant.<span style=\"color: var( --e-global-color-text ); font-size: 1em;\">\u00a0Nous vous conseillons d&rsquo;envoyer un mail et un courrier afin de multiplier les moyens de communication.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b68e4a elementor-widget elementor-widget-text-editor\" data-id=\"0b68e4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b style=\"background-color: var( --e-global-color-e3488ed ); color: var( --e-global-color-text ); font-size: 1em;\">Objet :\u00a0<\/b><span style=\"background-color: var( --e-global-color-e3488ed );\"><b>Deuxi\u00e8me relance pour paiement en attente<\/b><\/span><\/p><p><!-- notionvc: a6f2500c-f443-4c93-98ee-0c465a2962ec --><\/p><div><b>\u00a0<\/b><\/div><p><span style=\"background-color: var( --e-global-color-e3488ed );\"><i>Madame, Monsieur,<\/i><\/span><\/p><p><i style=\"background-color: var( --e-global-color-e3488ed ); color: var( --e-global-color-text ); font-size: 1em;\">Malgr\u00e9 notre premi\u00e8re relance en date du [date], nous constatons que la facture n\u00b0 [num\u00e9ro de facture] d\u2019un montant de [montant] demeure impay\u00e9e. Nous vous rappelons que cette somme correspond \u00e0 [nature de la prestation] effectu\u00e9e le [date].*<\/i><\/p><p><i style=\"background-color: var( --e-global-color-e3488ed ); color: var( --e-global-color-text ); font-size: 1em;\">Nous vous invitons \u00e0 proc\u00e9der au r\u00e8glement sous [X jours], afin d\u2019\u00e9viter des d\u00e9marches plus formelles. Si vous rencontrez des difficult\u00e9s financi\u00e8res, nous restons \u00e0 votre disposition pour discuter de solutions adapt\u00e9es, telles qu\u2019un paiement \u00e9chelonn\u00e9.*<\/i><\/p><p><i>Informations de paiement :<\/i><\/p><p><i>&#8211; IBAN : FR76 XXXX XXXX XXXX XXXX XXXX XXX<\/i><\/p><p><i>&#8211; Autres modes de paiement accept\u00e9s : [Pr\u00e9ciser : carte bancaire, ch\u00e8que, virement].<\/i><\/p><p><i>Dans l\u2019attente de votre r\u00e9gularisation, nous vous prions d\u2019agr\u00e9er, Madame, Monsieur, nos salutations distingu\u00e9es.<\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c545fab elementor-widget elementor-widget-heading\" data-id=\"c545fab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Mise en demeure avant proc\u00e9dure l\u00e9gale<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-839855f elementor-widget elementor-widget-text-editor\" data-id=\"839855f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Si les deux premi\u00e8res relances n\u2019ont pas abouti, la mise en demeure constitue l\u2019ultime \u00e9tape avant une proc\u00e9dure de recouvrement juridique. Cette lettre doit \u00eatre formelle et inclure les articles de loi applicables. Vous pouvez envoyer un mail et un courrier recommand\u00e9 pour cette relance.<!-- notionvc: 9c0f67b9-2a58-4af3-b7f6-a7525e6362a7 --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7426684 elementor-widget elementor-widget-text-editor\" data-id=\"7426684\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b style=\"background-color: var( --e-global-color-e3488ed ); color: var( --e-global-color-text ); font-size: 1em;\">Objet :\u00a0<\/b><span style=\"font-weight: 600; background-color: var( --e-global-color-e3488ed ); color: var( --e-global-color-text ); font-size: 1em;\">Mise en demeure avant recours juridique<\/span><\/p><p><!-- notionvc: 9266443c-0d49-4923-b4c1-6a7592bacd67 --><\/p><p><!-- notionvc: a6f2500c-f443-4c93-98ee-0c465a2962ec --><\/p><div><b>\u00a0<\/b><\/div><p><em>Madame, Monsieur,<\/em><\/p><p><em>Par la pr\u00e9sente, nous vous mettons en demeure de r\u00e9gulariser le paiement de la facture n\u00b0 [num\u00e9ro de facture] d\u2019un montant de [montant] \u00e9mise le [date], relative \u00e0 [nature de la prestation].<\/em><\/p><p><em>Conform\u00e9ment \u00e0 l\u2019article 1231-1 du Code civil, ce retard de paiement nous contraint \u00e0 envisager des d\u00e9marches juridiques en vue du recouvrement de cette somme.<\/em><\/p><p><strong>Informations de paiement :<\/strong><\/p><ul><li>IBAN : FR76 XXXX XXXX XXXX XXXX XXXX XXX<\/li><li>Autres modes de paiement accept\u00e9s : [Pr\u00e9ciser : carte bancaire, ch\u00e8que, virement].<\/li><\/ul><p><!-- notionvc: 44107c21-337a-4039-b2c6-0dfb40cf6ed5 --><\/p><p><em>Nous vous prions de r\u00e9gler le montant sous un d\u00e9lai de 8 jours \u00e0 compter de la r\u00e9ception de ce courrier. Sans r\u00e9ponse de votre part, nous serons dans l\u2019obligation de transmettre votre dossier \u00e0 notre conseil juridique.<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c32e5 elementor-widget elementor-widget-heading\" data-id=\"88c32e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conseils pour optimiser ses relances<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-045ba72 elementor-widget elementor-widget-text-editor\" data-id=\"045ba72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Anticiper les impay\u00e9s permet de s\u00e9curiser vos revenus tout en r\u00e9duisant le stress li\u00e9 aux d\u00e9marches de recouvrement. Voici quelques solutions que vous pouvez envisager :<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7523dad elementor-widget elementor-widget-text-editor\" data-id=\"7523dad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><strong>S\u00e9curisez vos honoraires en amont<\/strong>\u00a0: Gr\u00e2ce \u00e0 des solutions comme Swikly, vous pouvez demander une empreinte bancaire avant une intervention pour garantir vos paiements. Cela limite les risques d\u2019impay\u00e9s et simplifie votre gestion financi\u00e8re.<\/li><li><strong>Multipliez les canaux de communication<\/strong> : Envoyer des relances via courrier, SMS et t\u00e9l\u00e9phone augmente consid\u00e9rablement l\u2019efficacit\u00e9 par rapport \u00e0 trois relances uniquement par courrier.<\/li><li><strong>Adaptez votre ton \u00e0 chaque relance<\/strong> : Courtois pour la premi\u00e8re relance, plus ferme pour les suivantes.<\/li><li><strong>Proposez des solutions de paiement<\/strong> : En cas de difficult\u00e9 financi\u00e8re, offrez des options adapt\u00e9es comme des paiements \u00e9chelonn\u00e9s.<\/li><li><strong>Documentez chaque \u00e9tape<\/strong> : Conservez une trace \u00e9crite de toutes vos communications pour un \u00e9ventuel recours juridique.<\/li><\/ul><!-- notionvc: 2a4a1e9c-d8d0-49c8-b7ea-63b030df80a8 --><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d709897 elementor-widget elementor-widget-heading\" data-id=\"d709897\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion : des relances fermes et professionnelles<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11807c9 elementor-widget elementor-widget-text-editor\" data-id=\"11807c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Une relance structur\u00e9e et professionnelle est essentielle pour g\u00e9rer les impay\u00e9s tout en pr\u00e9servant la relation avec vos patients. En multipliant les canaux de communication et les formes de relance, vous mettrez encore plus de chances de votre c\u00f4t\u00e9 pour r\u00e9cup\u00e9rer vos impay\u00e9s.<\/p>\n<p>Pour vos prochaines prestations, op\u00e9rations ou consultations, nous vous conseillons de s\u00e9curiser vos paiements en amont en utilisant des solutions comme Swikly. Vous limiterez drastiquement le risque d\u2019impay\u00e9s et de d\u00e9sordre dans votre tr\u00e9sorerie.<\/p>\n<p>Pour d\u00e9couvrir comment Swikly peut vous aider \u00e0 g\u00e9rer le reste \u00e0 charge et les d\u00e9passements d\u2019honoraires, rendez-vous sur\u00a0<a href=\"https:\/\/www.swikly.com\/medical-la-solution-contre-vos-impayes\/\" target=\"_blank\" rel=\"noopener\">notre page d\u00e9di\u00e9e au secteur m\u00e9dical<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfEs usted un profesional sanitario que se enfrenta a impagos? Eche un vistazo a nuestros 3 modelos de cartas recordatorias, adaptadas a cada fase del proceso, para ayudarle a recuperar las cantidades adeudadas sin perder la relaci\u00f3n con sus pacientes.<\/p>","protected":false},"author":1,"featured_media":12320,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[347],"tags":[342,343,341,344],"post_folder":[],"class_list":["post-12305","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medical","tag-honoraires","tag-impayes","tag-medical","tag-reste-a-charge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Impay\u00e9s d&#039;honoraires : nos mod\u00e8les de lettres de relance - Swikly<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez nos 3 mod\u00e8les de lettres de relance d&#039;impay\u00e9s pour r\u00e9cup\u00e9rer les sommes dues tout en pr\u00e9servant la relation avec vos patients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.swikly.com\/es\/medico\/2025\/01\/impayes-honoraires-nos-modeles-de-lettres-de-relance\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Impay\u00e9s d&#039;honoraires : nos mod\u00e8les de lettres de relance - 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