Swikly FAQ: how can we help you?

What is Swikly?

Swikly is THE specialist of online security deposits. Thanks to Swikly, protect your rentals properties and simplify your bookings

Swikly enables you to protect your rental properties and safeguard your bookings thanks to an online security deposit request.

Swikly está dirigido a profesionales del alquiler vacacional a corto y medio plazo, alquiler de vehículos, alquiler de material, y cualquier otro tipo de bien en alquiler. Con Swikly, puedes proteger un bien alquilado (como un apartamento, vehículo o equipo) sin las complicaciones de cheques, dinero en efectivo, transferencias bancarias o impresiones de tarjeta en datáfonos.

To avoid all these constraints, Swikly has invented the swik: A swik is a particular banking transaction that guarantees and secures a rental or a reservation through an online transaction.

The "swik caution" enables you to protect a property by sending a security deposit request (without debiting or blocking funds on your customers' bank cards).

The "swik reservation" helps you avoid no-shows and guarantee the presence of your customers without making them pay in advance, by sending a deposit request (without debiting or blocking funds on your customers' bank cards).

How does it work?

A swik is created from a credit card imprint that must be entered by your customer on a digital form. The latter must be sent by email and/or by SMS a few days before the beginning of the rental. It can also be made available at reception in the agency or at check-in. Security deposit requests can be easily automated thanks to our partners (PMS and Channels managers), our API and other convenient tools ! A swik can be secured for a few hours or for several months ! The secured amounts are neither blocked nor debited (there is no pre-authorization). Credit card limits are not impacted by securing a swik.

To top it all off, a swik can be secured online for a few hours or for several months! The secured amounts are neither blocked nor debited (there is no pre-authorisation). The limit on the bank cards used is not affected by securing a swik.

In case of damage or no-show, you can collect a part or all amount of the security deposit, and amounts are guaranteed as part of our premium service. Swikly is your trusted third party that takes care of everything and handles any disputes, all you have to do is receive your money!

If you don’t need to collect the security deposit, it is automatically released a few days after the rental.

Swikly also enables to ask for an online payments which can be made at the same time as any given security deposit. This is very practical since you avoid asking your customers to enter credit details several times.

Payment requests are subject to eligibility, and a request must be made to Swikly.

Other questions in Discover Swikly

Cookie policy

What is a cookie?

A cookie is a small text file and covers all types of tracers "deposited and read, for example, when a website is consulted, when an e-mail is read, or when software or a mobile application is installed or used, regardless of the type of terminal used". 

It may be placed by the server of the site visited or by a third-party server (advertising agency, web analytics service, etc.). Cookies do not compromise site security.

Cookies deposited by Swikly

When you connect to our Site, we may install various cookies on your terminal. The cookies we issue allow us to :

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In accordance with regulations, cookies have a maximum lifetime of 13 months.

Cookies issued by third parties

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They enable us to track the number of visitors to our site and your browsing habits (Google Analytics cookies), and to generate statistical data on site usage. This enables us to improve the Site's performance.

 

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These cookies enable us to identify your centers of interest, and thus offer you relevant advertising content when you browse other sites. 

If you do not authorize these cookies, you will be subject to less targeted advertising.

 

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While browsing our Site, you may click on the "social networks" buttons to view our Facebook and Youtube profiles. These third-party applications may use cookies to offer you targeted advertising. By clicking on the social network icon, the latter may identify you. If you are connected to the social network while browsing our Site, the sharing buttons allow you to link the content you consult to your user account.

 

We cannot control the process used by social networks to collect information relating to your browsing on our Site. We therefore invite you to consult their personal data protection policies to find out how they are used and what browsing information they may collect.

 

- Cookies set by Hotjar

 

We use Hotjar to better understand our users' needs and optimize the www.swikly.com website.. Hotjar is a technological service that helps us to better understand our users' experience (for example, time spent on a page, links clicked, and more generally browsing habits, etc.). This enables us to improve our service. The data collected by Hotjar through cookies relates to the behavior of users and their devices (in particular the device's IP address captured and stored only in anonymous form), device screen size, device type (unique identifiers), browser information, geographical location (country only), preferred language used to display the website). Hotjar stores this information in a pseudonymous user profile. Neither Hotjar nor Swikly will ever use this information to identify individual users or associate it with other data. For more details, please consult Hotjar's privacy policy. 

Cookie management

When you visit our site for the first time, a cookie banner will appear, asking you to consent to or refuse the use of cookies.

Your rights

In accordance with the French Data Protection Act of January 6, 1978, as amended, and the RGPD, you have the right to access, rectify, oppose, delete and limit information from cookies and other tracers. To do so, please contact contact@swikly.com.

Legal information

Editorial references

The swikly.com website is published by SWIKLY, a simplified joint stock company with a capital of 10,000 euros.
SWIKLY is registered in the Lyon Trade and Companies Register under number RCS 819 514 076
The head office is located in Lyon (France), 92 Cours Lafayette 69003 - Telephone: +33 4 20 88 00 48 - email: contact@swikly.com
Director of publication: Mr. Shaun WOURM, President of SWIKLY - shaun.wourm@swikly.com.
The hosting of the Site has been entrusted to Microsoft Ireland Operations Limited (Microsoft AZURE offer), whose registered office is located at DUBLIN 18 99000 BLACKTHORN ROAD, Ireland, registered in the Trade and Companies Register of "Foreign company n/immat.RCS" under the number 419 423 728, reachable by phone at +353 1850 940 940.
SWIKLY - April 2016 - All rights reserved

Contacts

To report any errors or anomalies on the site:
Webmaster: contact@swikly.com