5 tips for the perfect check-in

05/11/2019

Summary

In order to have nice comments and happy customers, you must know how to welcome them properly! Find 5 tips for a perfect check-in

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Opt for Online Check-in

Online check-in ? What is it? It is simply a way for the tenant to fill in his personal information, online, a few days before his arrival (contact details, arrival times) but also to take note of all the information necessary for his stay.

After several hours on the road or a complicated journey, the tenants have only one desire: to find the the rental, get the keys, and put down their suitcases. Signing the rules of or pay the tourist tax is the last thing they want to do! want to do!

Online check-in saves everyone time On the tenant's side, they can fill in their personal information whenever they want, but also book a breakfast for the next day, a driver for their departure, and any other additional services.

On the rental side, you can easily welcome your tenants, focus on their satisfaction, but also offer them additional services, as mentioned above, and increase your revenues and productivity!

Let your tenants settle in

Even if the tips on the local restaurant are likely to be of interest to them, most of your tenants have just driven 8 hours to arrive, and are probably not listening to you. They are waiting for you to leave so they can finally settle down, unpack and go for a drink or a rest. It is often more appreciated to check in independently but be available the next morning for advisors or to make sure everything is fine.

Nowadays, many solutions exist to make the check-in without your presence. Your tenants will feel free, and you won't even have to move. Isn't that a dream? Firstly, online check-in saves a lot of time on tedious administrative tasks. Secondly, as far as the deposit is concerned, Swikly is there to save you the trouble of having to travel. And finally, for the delivery of keys, solutions also exist: key boxes, like the one from Igloohomewhich are small boxes to be installed in front of your door, with a code that you transmit during the online check-in for example, and your tenants enter the apartment by themselves!

Prepare a welcome kit

If you don't already do it online, preparing a small welcome kit is much appreciated by guests. A small travel guide, a local specialty and transportation tickets will make all the difference. If you know that your tenants are arriving late at night, prepare them a breakfast and you will have the 5 stars assured!

Do not ask for the deposit on arrival

On the one hand, your tenants don't want to have to sign papers, but on the other hand, they want to they are even less inclined to pay a 500€ deposit upon arrival. Then, whether it is a check, a pre-authorization or cash, asking for a deposit upon arrival of your tenants is clearly not in the standards of an ideal reception...

"But, there is no other alternative...", think 90% of people reading this article. Well, there is: Swikly! Do like our 800 satisfied customers, give up the cheques, put your EPOS in the drawer, forget the constraints and choose a paperless solution. The Swikly guaranteeThe payment is automatically requested a few days before the arrival of the tenants, does not affect the credit card limit of your customers and is completely secure!

On your side, don't worry, in case of damage, Swikly proposes a guaranteed offer for renters. So what are you waiting for?

Provide everything they need

And this part will of course start with... Wifi codes ! We know that 9 out of 10 people absolutely need a connection during their stay, so you have to meet their needs. Display the wifi codes in large and multiple locations.

Next, add a bottle opener (a lemonade maker, for the connoisseurs) in a drawer. It's always the accessory that you don't think about, that you forget about, and that you buy again every holiday. Your tenants will thank you for it!

Add a sign on the back of the front door door telling your tenants not to forget their keys in the apartment. in the apartment. After a long drive, your tenants may get distracted and forget the keys. and forget the keys. Even if you always keep a spare, it will avoid unnecessary problems. problems.

Doing a perfect check-in will not only allow you to have very positive reviews, and thus generate more more bookings, and increase your occupancy rate, but also to keep your tenants your tenants to come back with pleasure to your rental.

These 5 tips are pretty easy to implement, so you might as well put all the chances on your side!

Octave PAVIET-SALOMON

Octave PAVIET-SALOMON

Marketing & Communication Manager for Swikly. I regularly write educational and informative articles and documents for rental professionals.

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