The advantages and disadvantages of concierge services for your accommodation



In this article, we'll look at the pros and cons of managing your vacation rentals on your own or using a concierge service.

Advantages of managing your vacation rentals by yourself

Managing your vacation rentals yourself may seem like a daunting task, but it can have many benefits.

Total control over the management of your vacation rentals

When you manage your own vacation rentals, you have complete control over all property-related decisions, including pricing, advertising and booking. You are able to customize the customer experience and create a unique atmosphere for each property.

Financial savings on management costs

Managing your own vacation rentals can save you money by avoiding the management fees imposed by a concierge. In addition, you can reduce costs by doing your own maintenance and cleaning of the properties.

Opportunity to offer a personalized customer experience

By managing your own vacation rentals, you have the opportunity to provide a personalized guest experience. You can be there to greet guests, guide them through the property and answer any questions they may have. You may also be able to provide additional amenities or services that concierge companies cannot.

Advantages of the management of your seasonal rentals by a concierge

Managing your vacation rentals can be a daunting task, especially if you own multiple properties. This is where the services of a concierge can be beneficial.

Professional and specialized management of your seasonal rentals

Concierge services consist of a team of qualified and skilled professionals who have the expertise to effectively manage your properties. They handle all aspects of the vacation rental business, including advertising, reservations, maintenance and cleaning.

Available 24 hours a day, 7 days a week

Concierge services are available to answer any questions or requests customers may have 24 hours a day, 7 days a week. This can provide peace of mind to customers and enhance their overall experience.

Better online visibility and effective marketing

Concierge companies often have high online visibility and use effective marketing strategies to promote your properties. They have the expertise and resources to reach a wider audience and generate more bookings.

Optimization of revenues and occupancy rates

Concierge companies have expertise in pricing and optimizing occupancy rates. They can adjust prices based on demand, which can help maximize revenue for your properties.

Disadvantages of managing your vacation rentals by yourself

Managing your vacation rentals may seem like an easy task, especially if you only own a few properties. However, the reality is that it can quickly become a full-time and very stressful job.

Risk of drowning in details

Managing your vacation rentals can be like navigating deep waters. If you're not prepared or equipped to deal with the unexpected, it's easy to drown in the details. Without a good work ethic and impeccable organization, you may find yourself overwhelmed by the workload and demands of vacation rentals.

Inefficient time management

As a vacation rental manager, you'll also need to manage reservations, payments and guest requests yourself. This can be time consuming and requires advanced communication and negotiation skills to avoid conflicts.

In addition, it is important to be available 24 hours a day to respond to customer requests. If you are not available, you risk losing reservations or receiving negative feedback. If there are any problems with the property, it is also important to be responsive to minimize disruption to guests and maintain their satisfaction.

Pressure on customer relations

Managing your vacation rentals can be like walking on eggshells. If you're not good at managing customer relationships, you can easily end up with unhappy customers who will leave you negative feedback and affect your online reputation. It can also put you under pressure to respond to customer requests at all times, which can be difficult if you have a personal life and other responsibilities.

Disadvantages of the management of your seasonal rentals by a concierge

Managing your vacation rentals with a concierge may seem like an easy solution for owners who don't have the time or expertise to manage their properties themselves. However, there are also drawbacks to consider.

Additional management costs

Managing your vacation rentals with a concierge can be costly. Concierge companies typically charge a monthly fee for their services, in addition to a commission on each booking. This can reduce your revenue and make your properties less profitable, especially if you have a large number of properties.

Loss of control over certain aspects of the management of your vacation rentals

Managing your vacation rentals through a concierge can result in a loss of control over your properties. You may not be able to directly oversee operations, which can lead to problems such as delays in repairs or issues with cleanings. In addition, concierge companies may have strict reservation and refund policies that may not match your preferences or those of your guests.

Difficulty in maintaining a solid client relationship

Managing your vacation rentals through a concierge can make it difficult to maintain a strong client relationship. Concierge companies may have multiple clients and therefore be less likely to focus on your properties in a personalized manner. Clients may also have problems getting in touch with you directly, which can lead to delays in resolving issues.

In a nutshell

Whether you choose to manage your own vacation rentals or hire a concierge will depend on your needs, availability and financial goals. It is important to carefully weigh the pros and cons of each option before making an informed decision. Owners may also consider a compromise by managing some vacation rental tasks themselves and outsourcing other tasks to a concierge.



Marketing & Communication Manager for Swikly. I regularly write educational and informative articles and documents for rental professionals.
Managing your vacation rental property can be a daunting task, but hiring a concierge can help free up your time and maximize your income.

Did you like this article?

Don't miss our next publications! Subscribe to our newsletter!

You can unsubscribe at any time. Check out our privacy policy.

Legal information

Editorial references

The website is published by SWIKLY, a simplified joint stock company with a capital of 10,000 euros.
SWIKLY is registered in the Lyon Trade and Companies Register under number RCS 819 514 076
The head office is located in Lyon (France), 12 rue de la Barre, 69002 - Phone : +33 4 20 88 00 48 - email :
Director of publication: Mr. Shaun WOURM, President of SWIKLY -
The hosting of the Site has been entrusted to Microsoft Ireland Operations Limited (Microsoft AZURE offer), whose registered office is located at DUBLIN 18 99000 BLACKTHORN ROAD, Ireland, registered in the Trade and Companies Register of "Foreign company n/immat.RCS" under the number 419 423 728, reachable by phone at +353 1850 940 940.
SWIKLY - April 2016 - All rights reserved

Personal data

The creation of a personal account and the use of the site imply the collection of personal data and the processing of data.
The purpose of this processing is the management of the Swikly smarphone Application, of the Website Services and the activity of the SWIKLY company. This processing of personal data is the subject of a declaration to the CNIL by the Company under the number 1948037.
The following personal data of the user is accessible to any other registered user:
-first name and first letter of a user's name.
The following personal data of the user is accessible to any user who has accepted a Swik of the said user concerned:
-first name, last name and reputation of the user.
Personal data is transferred by the Company to its service providers and subcontractors, in accordance with the aforementioned declaration made to the CNIL. All access to the user's personal data by these subcontractors and service providers is subject to the use of a login and password, with the data also being transmitted via an encrypted link.
No personal data is collected for purposes other than those mentioned above, nor is it passed on to third parties without your consent or used without your knowledge.
In accordance with the law n°78-17 of January 6, 1978 modified, relating to Data processing, the Files and Freedoms, you have a right of access, of modification and suppression of the personal data concerning you (art.34 of the law).
These rights can be exercised with the Data Controller:
Service CNIL, Société SWIKLY - 12 rue de la Barre 69002 LYON, France -
You will find all the information concerning your rights, duties and the protection of personal data on the website of the Commission Nationale de l'Informatique et des Libertés:
When you visit the Site, a cookie is placed on your computer. The Company uses cookies to enable and facilitate electronic communication, to provide features tailored to the needs of Users. The cookie is used to identify the user at each of his connections, and thus facilitates his access to the Service. The user can refuse cookies when accessing the smarphone Application or by changing the configuration of his browser. This may however alter the functionality of the smarphone Application, which the User accepts.


To report any errors or anomalies on the site:

Free guide:

The 2023 vacation rental PMS