How do I choose my concierge?

Managing your vacation rental property can be a daunting task, but hiring a concierge can help free up your time and maximize your income.


Here are some key things to consider when looking for a concierge to manage your properties.

Experience and References

When looking for a concierge to take over the management of your vacation rental business, it is imperative to take into account two essential elements: experience and references.

The length of time the concierge has been in the vacation rental business is a key consideration. A company with a solid track record is better able to understand the needs of both owners and tenants. In addition, a concierge company that has worked on properties similar to yours will be better equipped to meet the specific needs of your properties.

It is also important to consider references when evaluating the quality of a concierge service. Reviews from previous clients can provide valuable information about the reliability and effectiveness of the concierge company. It is therefore recommended that you spend time checking references and customer reviews to ensure that the concierge service you choose is able to meet your expectations.

Ultimately, experience and references are key to ensuring that the concierge you choose is trustworthy, efficient and capable of providing superior service for your property management.

Services offered

Because each vacation rental property is unique, it is important to find a concierge that offers services that meet your specific needs. Common services offered include reservation management, maintenance, cleaning and concierge services for guests. However, some concierge companies may offer additional services such as interior design, professional photography and guest experience management.

Therefore, it is imperative to understand your specific needs and look for a concierge that can meet them. If you need help with reservations management, look for a concierge that offers that option. If you need support with maintenance and cleaning, look for a concierge company that provides these services.

Finding a concierge that offers the services you need can ensure that your properties are well managed and that your guests are fully satisfied with their stay.

Technology and management platform

Technology is a key component to effectively manage reservations, guest communication and maintenance of vacation rental properties. A modern concierge should offer an online management platform to track reservations, payments and guest feedback in real time. This will allow you to better understand the status of your properties and make informed decisions.

Make sure the management platform is easy to use. If the platform is difficult to navigate, it can make it difficult for you and the concierge to manage your accommodations effectively. The platform should be intuitive and easy to use for both you and the guests.

Security is also a crucial part of managing a vacation rental property. Make sure the concierge uses advanced security technologies to protect your information and that of your guests. Privacy and security are essential to protect you from fraud and malicious attacks.

A concierge service that uses advanced technology and an easy-to-use management platform can help you better manage your properties. Advanced technology can improve the guest experience, protect your information and make managing your business more efficient. Look for a concierge company that uses modern technology to ensure your accommodations are well managed.

Pricing and fees

Pricing and fees are key considerations when selecting a concierge for your properties.

Rates vary from concierge to concierge and are usually based on a percentage of the rental or a flat rate per night. It is important to understand how the concierge charges for their services and to consider whether the rate is reasonable for the services offered.

In addition to rates, it is important to consider additional fees, such as cleaning and maintenance fees, as well as fees for additional services offered. Some owners may prefer a concierge that offers an all-inclusive fee to avoid financial surprises.

It is also important to understand the concierge's cancellation and refund policy. If you need to cancel a reservation, you need to know if you will be refunded and how soon.

Finally, it is important to consider the overall value of the services offered by the concierge. While some service providers may charge higher rates, they may offer a more comprehensive range of services that can ultimately reduce costs for the homeowner.

It is important to understand the pricing and fees offered by a concierge service to avoid financial surprises and to assess the overall value of the services offered.

Communication and support

Communication and support are key elements to consider when selecting a concierge service.

Good communication between you and the concierge is essential to ensure effective management of your properties. The concierge should be easily accessible and able to respond quickly to your questions and concerns. You should have access to a dedicated account manager who can help you manage reservations, maintenance issues and guest communication problems.

It's also important to consider the communication methods available. The concierge should offer flexible communication options, including phone calls, emails, text messages or online chats. You should be able to communicate with the concierge quickly and easily at any time in case of an emergency.

The quality of customer support is also important. The concierge must be able to provide effective and professional support to guests before, during and after their stay. Guests should be able to easily contact the concierge to ask questions or report issues.

Finally, it is important to understand how the concierge handles customer feedback and complaints. The concierge must be able to handle negative feedback in a professional and efficient manner, offering solutions to resolve issues reported by customers.

Good communication and quality customer support are essential elements to ensure effective management of your vacation rental property. You should look for a concierge company that offers a dedicated account manager, flexible communication methods and quality customer support to ensure an optimal customer experience and improve your property management.

In a nutshell

In conclusion, choosing the right concierge for your vacation rental properties is a crucial step in ensuring an exceptional guest experience and efficient management of your accommodations. It's important to consider several key factors, such as the concierge's experience and credentials, services offered, technology and management platform, pricing and fees, and communication and customer support.

By considering each of these factors, you can be sure to choose a concierge company that will meet your specific property management needs. Good concierge companies offer a full range of services, state-of-the-art technology, quality communication and customer support, and transparent pricing and fees.

Once you've chosen the concierge that best suits your needs, you can focus on optimizing the customer experience for your guests, knowing that your properties are in good hands.

Have we piqued your curiosity?

Discover Swikly, the #1 online bonding solution for rental professionals!

Legal information

Editorial references

The swikly.com website is published by SWIKLY, a simplified joint stock company with a capital of 10,000 euros.
SWIKLY is registered in the Lyon Trade and Companies Register under number RCS 819 514 076
The head office is located in Lyon (France), 92 Cours Lafayette 69003 - Telephone: +33 4 20 88 00 48 - email: contact@swikly.com
Director of publication: Mr. Shaun WOURM, President of SWIKLY - shaun.wourm@swikly.com.
The hosting of the Site has been entrusted to Microsoft Ireland Operations Limited (Microsoft AZURE offer), whose registered office is located at DUBLIN 18 99000 BLACKTHORN ROAD, Ireland, registered in the Trade and Companies Register of "Foreign company n/immat.RCS" under the number 419 423 728, reachable by phone at +353 1850 940 940.
SWIKLY - April 2016 - All rights reserved

Personal data

The creation of a personal account and the use of the site imply the collection of personal data and the processing of data.
The purpose of this processing is the management of the Swikly smarphone Application, of the Website Services and the activity of the SWIKLY company. This processing of personal data is the subject of a declaration to the CNIL by the Company under the number 1948037.
The following personal data of the user is accessible to any other registered user:
-first name and first letter of a user's name.
The following personal data of the user is accessible to any user who has accepted a Swik of the said user concerned:
-first name, last name and reputation of the user.
Personal data is transferred by the Company to its service providers and subcontractors, in accordance with the aforementioned declaration made to the CNIL. All access to the user's personal data by these subcontractors and service providers is subject to the use of a login and password, with the data also being transmitted via an encrypted link.
No personal data is collected for purposes other than those mentioned above, nor is it passed on to third parties without your consent or used without your knowledge.
In accordance with the law n°78-17 of January 6, 1978 modified, relating to Data processing, the Files and Freedoms, you have a right of access, of modification and suppression of the personal data concerning you (art.34 of the law).
These rights can be exercised with the Data Controller:
Service CNIL, Société SWIKLY - 12 rue de la Barre 69002 LYON, France - contact@swikly.com.
You will find all the information concerning your rights, duties and the protection of personal data on the website of the Commission Nationale de l'Informatique et des Libertés: http://www.cnil.fr
When you visit the Site, a cookie is placed on your computer. The Company uses cookies to enable and facilitate electronic communication, to provide features tailored to the needs of Users. The cookie is used to identify the user at each of his connections, and thus facilitates his access to the Service. The user can refuse cookies when accessing the smarphone Application or by changing the configuration of his browser. This may however alter the functionality of the smarphone Application, which the User accepts.


To report any errors or anomalies on the site:
Webmaster: contact@swikly.com

Cookie policy

What is a cookie?

A cookie is a small text file and covers all types of tracers "deposited and read, for example, when a website is consulted, when an e-mail is read, or when software or a mobile application is installed or used, regardless of the type of terminal used". 

It may be placed by the server of the site visited or by a third-party server (advertising agency, web analytics service, etc.). Cookies do not compromise site security.

Cookies deposited by Swikly

When you connect to our Site, we may install various cookies on your terminal. The cookies we issue allow us to :

- Maintain the proper functioning of the Site

- Memorize the selected language version of the Site

- To record and adapt the functionalities of the Site according to your browsing preferences (identification, adapting to the types of devices used)

- manage the acceptance and retention period of cookies

In accordance with regulations, cookies have a maximum lifetime of 13 months.

Cookies issued by third parties

- Analytics cookies:

They enable us to track the number of visitors to our site and your browsing habits (Google Analytics cookies), and to generate statistical data on site usage. This enables us to improve the Site's performance.


- Cookies placed by our advertising partners : 

These cookies enable us to identify your centers of interest, and thus offer you relevant advertising content when you browse other sites. 

If you do not authorize these cookies, you will be subject to less targeted advertising.


- Social network cookies :

While browsing our Site, you may click on the "social networks" buttons to view our Facebook and Youtube profiles. These third-party applications may use cookies to offer you targeted advertising. By clicking on the social network icon, the latter may identify you. If you are connected to the social network while browsing our Site, the sharing buttons allow you to link the content you consult to your user account.


We cannot control the process used by social networks to collect information relating to your browsing on our Site. We therefore invite you to consult their personal data protection policies to find out how they are used and what browsing information they may collect.


- Cookies set by Hotjar


We use Hotjar to better understand our users' needs and optimize the www.swikly.com website.. Hotjar is a technological service that helps us to better understand our users' experience (for example, time spent on a page, links clicked, and more generally browsing habits, etc.). This enables us to improve our service. The data collected by Hotjar through cookies relates to the behavior of users and their devices (in particular the device's IP address captured and stored only in anonymous form), device screen size, device type (unique identifiers), browser information, geographical location (country only), preferred language used to display the website). Hotjar stores this information in a pseudonymous user profile. Neither Hotjar nor Swikly will ever use this information to identify individual users or associate it with other data. For more details, please consult Hotjar's privacy policy

Cookie management

When you visit our site for the first time, a cookie banner will appear, asking you to consent to or refuse the use of cookies.

Your rights

In accordance with the French Data Protection Act of January 6, 1978, as amended, and the RGPD, you have the right to access, rectify, oppose, delete and limit information from cookies and other tracers. To do so, please contact contact@swikly.com.

Free guide:

The 2023 vacation rental PMS