In the current health context, travellers have expressed their fears about the risks of contamination during their trips. While it goes without saying that you need to put in place a number of measures to secure their arrival and reassure them, it is also essential to take into account the exposure to contamination risks of your ecosystem: owners, managers, maintenance and cleaning teams, concierge services, etc.
This is why we offer you an action plan to be adapted to your business issues in order to best prepare for the upcoming decontamination.
Protect your travellers
Close off access to common areas
Restrict or close access to shared spaces (spa, indoor pool, gym, etc.). This measure will limit the number of spaces to be disinfected and will encourage physical distancing.
Disinfect your properties
Between each stay, disinfect your properties to ensure the safety of subsequent travellers. Do not hesitate to notify your guests of your disinfection actions by dated notices. You can also use stickers to indicate the regular disinfection of surfaces. These measures will allow you to communicate your commitment in the best possible way
Air out your homes
After a traveller leaves, make sure the property is well ventilated. We also recommend that you encourage your guests to air the property frequently during their stay to minimize the risk.
If you are used to favouring payment at the counter or handing over the keys in person, you must adapt to restrict the exchanges between your guests and your team as much as possible.
Numerous dematerialized tools such as Swikly allow you to ensure an optimal customer experience from a distance: Digitize the process from the reservation to the departure of the traveler, including the inventory of fixtures and the deposit.
Communicate your protocols to your customers
The health situation is constantly changing: you need to keep your travellers informed of the measures in place to ensure their safety. In addition, clear and regular communication allows you to reassure your potential tenants. This will increase your occupancy rate during the pandemic.
Finally, you can apply for the COVID-FREE to put forward to further reassure your travellers.
Prepare your maintenance teams
It is always inadvisable to have service providers intervene during a customer's stay. It is now essential to organize yourself to avoid that these providers come into contact with your travelers. The application of this measure will allow you to protect your teams and your customers.
Make sure your processes are followed
It is essential that your entire action plan is followed by both your staff and your travellers. Centralize these processes and make sure they are understood by everyone. Communicate the rules clearly and repeatedly to your customers. Finally, make yourself available to answer any questions they may have.
Protect yourself and your teams
Limit contact with your teams
Encourage telecommuting! Use video conferencing platforms such as Zoom or Microsoft Teams. For day-to-day communications, opt for professional messaging services like Slack. For file management, use cloud-based tools like Google Drive or Microsoft OneDrive.
Finally, if for hardware or security reasons it is not possible for your teams to use their work computers remotely, consider setting up remote portals to maintain remote work.
Keep your employees informed
The health situation, the rules and the governmental recommendations evolve very regularly. Communicate transparently with your employees about the application of these measures. If you are a manager, keep the owners informed of the situation and avoid physical meetings.
Make safety equipment available
Masks, visors, gloves, hydroalcoholic gel, etc. Make sure that all of this equipment is available to your teams in sufficient quantities, limiting contact.
If you are a property manager, protect the owners
Avoid physical appointments
Give preference to video conferencing for your business meetings and reports. Don't hesitate to insist on it if you detect some reluctance: you will be in contact with many people in spite of yourself; it is necessary to eliminate all unnecessary physical meetings.
Use dedicated portals
Set up a portal to exchange the files you need to collaborate with your owners. Digitize reports, financial data tables and other documents.
Keep them informed
Use an automated messaging service to keep them up to date with all the information related to the rental of their properties. The key is to keep them up to date with everything from a distance: booking schedules, disinfection and maintenance operations, etc.
In short, to protect your entire work ecosystem, you need to implement remote collaboration protocols, organize intervention schedules to promote physical distance, and adopt a rigorous, clear and comprehensive communication methodology.